Your daily returns are delivered into our capable hands at our warehouse in Rockwall, TX outside of Dallas. They are then sorted and opened. Every return is inspected side-by-side with the RMA in your returns platform to make sure we have all the items back. This holds customers accountable and ensures fair refunds. Every discrepancy we find is noted in detail and sent to your support team for their review.
We manage truckloads of returns every day from all carriers. This will save you so much labor and square footage at your own warehouse or your 3PL.
We carefully inspect every returned item and sort out defective or damaged goods.
We aim to process all customer returns within 3 days of receiving them.
"The best part about RockReturns is I forget we even use them. Next thing you know every month I get an email saying hundreds of pairs of Jambys are fully packed as new and sent to our fulfillment center. It's free revenue."
"I haven't thought about or worried about our returns in almost two years. They turned a problem into something I don't even think about anymore."
Feel free to subscribe to our list, and we'll drop very occasional updates about the world of apparel returns.
Your 3PL hates returns. Your warehouse hates returns. Your finance and ops teams passionately hate returns. Heck, even you probably hate returns! You know who loves them? We do. We absolutely love what we do. We take care of your returned merchandise as if it was our very own. We are so proud of the select brands that we work with. We look forward to working with you as well!
We'd love to hear from you and will respond within 2 minutes. Okay, maybe a few hours - but trust us, we'll be in touch quickly.
Hours: Sun Up - Sun Down
Monday - Sunday