RockReturns receives returns directly from your customers at our warehouse – that way they don’t pile up in yours! We inspect every return, process the RMA in your returns platform, then fully re-fold and repackage your returned goods. We then palletize them and send them back to your warehouse to be sold as new inventory.
We are very transparent about our pricing. Once we understand the standard process for receiving and repackaging your returns, we will give you a flat-rate per-returned-item price that is all inclusive. No additional fees. We don’t markup logistics costs for transporting goods back to your warehouse either.
Our warehouse is in Rockwall, TX near Dallas. We also have an office and team in Greenville, SC. Come visit!
When we receive and inspect your returns, we carefully weed out damaged and defective items so they don’t go out to another customer. We itemize and note all problems and share that with your support team. Every few months, we can return damaged items to you, or donate them on your behalf to an organization of your choosing.
We love your returns. We inspect, validate, refund, clean, fold, and repackage all of your returned merchandise. Then we carefully palletize and return everything to your warehouse as new inventory. As far as we know, we’re the only company that does exactly what we do. But for sure, we are the best, and we’re proud of it.