RockReturns receives returns directly from your customers at our warehouse - that way they don't pile up in yours! We inspect every return, process the RMA in your returns platform, then fully re-fold and repackage your returned goods. We then palletize them and send them back to your warehouse to be sold as new inventory.
CloseWe are very transparent about our pricing. Once we understand the standard process for receiving and repackaging your returns, we will give you a flat-rate per-returned-item price that is all inclusive. No additional fees. We don't markup logistics costs for transporting goods back to your warehouse either.
CloseOur warehouse is in Rockwall, TX near Dallas. We also have an office and team in Greenville, SC. Come visit!
CloseWhen we receive and inspect your returns, we carefully weed out damaged and defective items so they don't go out to another customer. We itemize and note all problems and share that with your support team. Every few months, we can return damaged items to you, or donate them on your behalf to an organization of your choosing.
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"The best part about RockReturns is I forget we even use them. Next thing you know every month I get an email saying hundreds of pairs of Jambys are fully packed as new and sent to our fulfillment center. It's free revenue. "
"I haven't thought about or worried about our returns in almost two years. They turned a problem into something I don't even think about anymore."
We love your returns. We inspect, validate, refund, clean, fold, and repackage all of your returned merchandise. Then we carefully palletize and return everything to your warehouse as new inventory. As far as we know, we're the only company that does exactly what we do. But for sure, we are the best, and we're proud of it.
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We turn that scuffed up pair of shoes or balled up shirt into a like-new item, back on your shelf in just days.
We inspect every item and separate defective from good merchandise. We process refunds in any platform.
We convert 99% of your returns into sellable merchandise, delivering real ROI on returns.
Feel free to subscribe to our list, and we'll drop very occasional updates about the world of apparel returns.
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Your 3PL hates returns. Your warehouse hates returns. Your finance and ops teams passionately hate returns. Heck, even you probably hate returns! You know who loves them? We do. We absolutely love what we do. We take care of your returned merchandise as if it was our very own. We are so proud of the select brands that we work with. We look forward to working with you as well!
Our CEO, Sonny, will respond to you within 2 minutes. Okay, maybe a few hours - but trust us, we'll be in touch.
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