RockReturns receives returns directly from your customers at our warehouse - that way they don't pile up in yours! We inspect every return, process the RMA in your returns platform, then fully re-fold and repackage your returned goods. We then palletize them and send them back to your warehouse to be sold as new inventory.
CloseWe are very transparent about our pricing. Once we understand the standard process for receiving and repackaging your returns, we will give you a flat-rate per-returned-item price that is all inclusive. No additional fees. We don't markup logistics costs for transporting goods back to your warehouse either.
CloseOur warehouse is in Rockwall, TX near Dallas. We also have an office and team in Greenville, SC. Come visit!
CloseWhen we receiving and inspect your returns, we carefully weed out damaged and defective items so that they don't go back out to another customer. We itemize and note all problems with items and returns, and feed that back to your customer support team. Every few months, we can return damaged items to you, or donate them on your behalf to an organization of your choosing.
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We love your returns. We inspect, validated, refund, clean, fold, and repackage all of your returned merchandise. Then we carefully palletize and return everything to your warehouse as new inventory. As far as we know, we're the only company that does exactly what we do. But for sure, we are the best, and we're proud of it.
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We turn that balled up shirt from your customer into a like-new item, ready to sell, and back on your shelf in days.
We inspect every item and separate defective from good merchandise. We process refunds in any platform.
We convert 99% of your returns into sellable merchandise, delivering real ROI on returns.
Feel free to subscribe to our list, and we'll drop very occasional updates about the world of apparel returns.
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Your 3PL hates returns. Your warehouse hates returns. Your finance and ops teams passionately hate returns. Heck, even you probably hate returns! You know who loves them? We do. We absolutely love what we do. We take care of your returned merchandise as if it was our very own. We are so proud of the select brands that we work with. We look forward to working with you as well!
Our CEO, Sonny, will respond to you within 2 minutes. Okay, maybe a few hours - but trust us, we'll be in touch.
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